We’d love to hear from you! We aim to answer all emails from Monday – Friday, 9-4pm.
Use the form below for travel inquiries or email us directly at norma.montes@fora.travel
Any bridal accessories and veil consultations please email casanoviaboutique@gmail.com
FAQs
When will my order Ship?
Thank you for choosing Casa Novia Boutique for your bridal accessories and veils. Below, you’ll find all the details regarding our shipping process.
Processing Time
• All orders are processed within 3-5 business days.
• Custom or made-to-order veils may require additional time. Please take note that it can take 4-6 weeks for you to recieve your veil.
Shipping Methods & Delivery Times
We offer the following shipping options:
• Standard Shipping: Delivery within 5-7 business days.
• Expedited Shipping: Delivery within 2-3 business days.
• International Shipping: Delivery times vary by location, generally 7-14 business days.
Please note that delivery times are estimates and may be subject to delays caused by weather, holidays, or carrier issues.
Shipping Costs
• Shipping costs are calculated at checkout based on the weight of your order and destination.
International Orders
• We ship worldwide! However, international customers are responsible for any customs duties, taxes, or fees imposed by their country.
Order Tracking
Once your order ships, you will receive a confirmation email with tracking information so you can monitor your package’s progress.
Lost or Delayed Packages
Casa Novia Boutique is not responsible for packages lost, stolen, or delayed during transit. If an issue arises, please contact the shipping carrier directly with your tracking number.
Address Errors
Please ensure your shipping address is correct. We cannot redirect packages once shipped. If a package is returned due to an incorrect address, reshipping fees will apply.
Contact Us
If you have any questions about our shipping policy or need assistance with your order, please contact us at casanoviaboutique@gmail.com
What is your Exchange Policy?
Casa Novia Boutique Exchange & Return Policy
At Casa Novia Boutique, all sales are final. We do not offer refunds, exchanges, or returns. Please review your order carefully before completing your purchase.
If you have any questions about sizing, materials, or any other product details, feel free to contact us at casanoviaboutique@gmail.com prior to placing your order. We are here to help ensure you are fully confident in your purchase.
Thank you for understanding and choosing Casa Novia Boutique for your bridal accessories and veils.
What is your Return Policy?
At Casa Novia Boutique, all sales are final. We do not offer refunds, exchanges, or returns. Please review your order carefully before completing your purchase.
If you have any questions about sizing, materials, or any other product details, feel free to contact us at casanoviaboutique@gmail.com prior to placing your order. We are here to help ensure you are fully confident in your purchase.
Thank you for understanding and choosing Casa Novia Boutique for your bridal accessories and veils.